Privacy Policy
Last updated: 10 June 2026
1. Introduction
Metro Rail Guru ("we", "our", or "us") operates the Metro Rail Guru L&E Monitoring System (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and mobile PWA.
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information: When your organisation registers, we collect organisation name, contact person name, official email address, phone number, and designation.
Usage Data: We collect information on how the Service is accessed and used — including fault records logged, equipment details, station names, maintenance schedules, and actions performed within the app.
Device Information: We may collect device type, browser type, IP address, and operating system for security and performance purposes.
Photos: When technicians attach photos to fault reports, these images are stored securely on our servers.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the Service
- Process fault reports and maintenance records
- Generate analytical reports for your organisation
- Send alerts and notifications to authorised users
- Improve and personalise the Service
- Ensure the security and integrity of your data
- Comply with legal obligations
4. Data Storage and Security
Your data is stored on secure servers hosted in India. We implement industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit
- Encrypted database connections
- Role-based access control (RBAC)
- JWT-based authentication with secure token storage
- Regular security updates and patches
No method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data in the following circumstances:
- Within your organisation: Data is accessible to authorised users of your organisation based on their assigned roles.
- Service providers: We may use third-party services (cloud hosting, email) that process data on our behalf under strict confidentiality agreements.
- Legal requirements: We may disclose data if required by law or valid government orders.
6. Data Retention
We retain your organisation's data for the duration of your subscription plus 90 days after termination, to allow for data export. After this period, data is permanently deleted from our servers.
You may request deletion of your data at any time by contacting us at metrorailguru.official@gmail.com.
7. Cookies
We use minimal cookies strictly necessary for authentication (session tokens) and security (CSRF protection). We do not use tracking or advertising cookies. You can control cookie settings through your browser.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
- Data portability (export in CSV/Excel format)
To exercise these rights, contact us at metrorailguru.official@gmail.com.
9. Children's Privacy
The Service is intended for professional use by metro rail organisations. We do not knowingly collect information from persons under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact: