Log breakdowns, schedule preventive maintenance, track equipment health, and generate compliance-ready analytical reports — all from a phone.
4-Level
Fault Taxonomy
< 60s
To Log a Breakdown
100%
Mobile-Ready PWA
Audit
Compliance Reports
Platform Features
Built for high-uptime environments including metro rail, airports, hospitals, malls, commercial buildings, and residential complexes.
Monitor every lift and escalator across all your sites. Instant status — Running, Faulty, Under Maintenance — updated by your field team in real time.
4-level taxonomy logging (System → Sub-System → Equipment → Sub-Equipment). Ticket numbers, photos, severity, passenger impact.
Daily, Weekly, Monthly, Quarterly and Annual PM schedules. Auto-alerts when PM is due or overdue.
Download breakdowns as PDF, Excel (3 sheets) or CSV. System / Sub-system / Location / Severity drill-down charts.
Critical breakdown alerts, PM overdue reminders, and SLA breach warnings for operations and management teams.
Admin, Technician, Operator, Station Incharge, Management — each sees only what they need.
Track statutory inspection dates, certificates and compliance deadlines under the Lift & Escalator Act. Get alerts before inspections are due so no equipment goes out of compliance.
Automatically track SLA breaches, 24-hour non-restoration penalties, trapping incidents, and vendor deductions under CAMC contracts.
Workflow
Field staff open the app on their phone, select the equipment, pick the 4-level fault category, add photos and submit. Takes under 60 seconds.
Instant alert to Operations teams and Management with equipment name, location, severity and passenger impact status.
Assign technicians, track resolution time, close faults, and download monthly/quarterly analytical reports for compliance audits.
Pricing
Every deployment is different — number of sites, equipment count, and team size all vary. We build a plan that fits your exact setup. Get in touch and we will get back within 24 hours.
Pilot / Single Site
For proof-of-concept or single-location deployments
Multi-Site Organisation
Multiple locations, large equipment portfolio, full L&E department
Enterprise / Custom
Large organisations with custom integration and reporting needs
Government / Public Sector pricing available. All quotes in INR + GST.
Why Metro Rail Guru
Generic CMMS tools were not built for the unique taxonomy and regulatory requirements of L&E operations. Metro Rail Guru is built from the ground up with the exact system/sub-system hierarchy used by lift & escalator departments — from metro rail to airports, hospitals, malls and beyond.
Hosted in India
Data sovereignty compliant
Role-Based Access
Granular permissions
Compliance Reports
Audit-ready analytics
Multi-User
Entire department on one platform
Get Started
We will set up a live demo for your facility and get you onboarded within 24 hours.